Return and Exchange Policy

To protect your rights as a customer and ensure a smooth shopping experience, we have established the following refund and exchange policy.

Inspection Upon Delivery

Please inspect your items carefully upon delivery.

If you notice any of the following issues, please contact us in writing by email at V4lights@gmail.com within 30 days from the delivery date:

The product was damaged during transit
The wrong product was shipped
The product is defective due to faulty materials or manufacturing defects.

If we do not receive written notification within this period, the goods will be considered accepted.

Return Eligibility

To be eligible for a return or exchange, please make sure the product meets the following conditions:

The item has no physical damage caused by improper installation, misuse, human error, or unauthorized modification;
All original accessories are included, such as the remote control, power adapter, user manual, and any other included components;
The product and packaging are in good condition and can be repackaged for resale;
A valid receipt or proof of purchase is provided.

Products confirmed to have factory defects, functional issues, or quality problems are eligible for return or exchange even if they have been opened, tested, or briefly used.

Non-Returnable Conditions

Returns or exchanges may not be accepted in the following cases:

Damage caused by incorrect installation, use beyond the rated voltage, water exposure, drops, impact, or other misuse;
Missing accessories or severely damaged packaging that affects resale;
Products that have been disassembled, modified, or repaired without authorization;
Visible signs of use unrelated to quality issues that affect the product’s resale condition.

Return Shipping & Handling Fees

Non-Product Quality Issues

For returns due to reasons not related to product quality, such as personal preference, incorrect size selection, or color choice, the customer is responsible for:

Return shipping costs
A 5% handling fee based on the refund amount.

Product Quality Issues

For returns caused by product quality problems, such as defective items, incorrect shipments, or damage during transit:

Return shipping will be fully covered by us
No handling fee will be charged.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, please contact us as soon as possible so we can evaluate the issue and resolve it promptly.

To help us process your request efficiently, please include your order number, proof of purchase, and clear photos or videos showing the issue when contacting us.

Exchanges

The fastest way to receive the item you want is to return the original item first.

Once your return has been accepted, you may place a new order for the replacement item. If the exchange is related to a product quality issue or an incorrect shipment, we will assist you with the replacement process.

Refunds

Return processing typically takes 1–2 weeks after we receive your returned item.

Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank, credit card provider, or payment platform to process and post the refund.