Return and Exchange Policy

To protect your rights as a customer, we have established the following refund and exchange policy.

Inspection Upon Delivery

Please inspect your items promptly upon delivery.

If you notice any of the following issues, please notify us in writing via email at V4lights@gmail.com within 30 days from the delivery date:

The product was damaged during transit
The wrong product was shipped
The product is defective due to faulty materials or manufacturing defects

If we do not receive notification within this period, the goods will be considered accepted.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

The item must be in the same condition as when it was received
Unworn and unused
Tags must remain attached
Returned in the original packaging

You must also provide a receipt or proof of purchase.

If your return request is approved, we will provide instructions on how and where to send your package.

Please note that we cannot accept any return without an authorized Return Merchandise Authorization (RMA) number.

Return Shipping & Handling Fees

Non-Product Quality Issues

For returns due to reasons not related to product quality (such as personal preference, incorrect size selection, or color choice), the customer is responsible for:

Return shipping costs
A 5% handling fee based on the refund amount

Product Quality Issues

For returns caused by product quality problems (such as defective items, incorrect shipments, or damage during transit):

Return shipping will be fully covered by us
No handling fee will be charged

Color Differences

Please note that product colors may appear slightly different from images due to factors such as lighting conditions, color temperature, and display settings.

The actual product received should be considered the final standard. Thank you for your understanding.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Exchanges

The fastest way to receive the item you want is to return the original item first.
Once your return has been accepted, you may place a new order for the replacement item.